TELECOM INDUSTRY
Capacity Planning and Forecasting
Leaders in the Telecommunications space are driving smarter network capacity planning by leveraging modern technologies in analytics and machine learning. Telecommunications has seen increasing capital expenditure and falling ARPU trends over the last few years. In return, companies must focus on optimizing the customer experience to maintain competitiveness and drive return on investment. Capacity Planning Analytics applied by Syntelli allows you to gain more network investment visibility. Forecast models focus on the signals that impact your bottom line business and not the noise that surrounds it.
Telecommunications companies are emerging leaders in the IoT space, ramping up investments at an exponential pace. IoT presents new opportunities to maintain a complete customer view and increase customer satisfaction. Analytic methods have emerged specific towards crunching the mountains of data that the multiple devices are collecting.
Customer Intelligence
The telecom industry is beginning to leverage customer data in new ways. By utilizing this data, companies are able to gain valuable insight into their customers, and subsequently, deliver more precise products, offers, and other marketing messages to their customers with greater success rates. There are a number of possible avenues for pursuing customer intelligence and Syntelli’s analytics solutions can support all of them.
Marketing Analytics
Syntelli provides a variety of marketing analytics services within the telecommunications industry. With applied analytics, we are able to deliver advanced marketing mix and propensity models to help maximize your marketing budget’s return on investment.
Call Center Operations
Maintaining positive customer relations is vital for Telecommunications companies. Customers are making themselves heard by engaging across many platform touchpoints including call centers. Call center communications provide a wealth of data which can identify opportunities to enhance communication efficiency and help drive customer loyalty.
Syntelli has developed a Voice of the Consumer solution which uses the textual data information, including voice-to-text, as a primary source of signal. We quantity the data by taxonomy and sentiment dimensions for use in exercises to optimize call routing processes, predict disposition codes and identify trends in product quality measures.
Fraud Analytics
Syntelli has the experience and expertise to not only identify fraudulent activity within your business but provide insight that allows you to address those discoveries and prevent further instances of fraud. We apply analytics solutions that incorporate four deep learning methods to continually identify emerging patterns and better detect fraudulent activity.
